Privacy Policy

Simply My Care (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy sets out how we collect, use, and protect any personal information you give us when you use this website or our services. We are registered with the Information Commissioner’s Office (ICO).

1. Who we are

Simply My Care is a home care and supported living provider registered in the United Kingdom. Our registered address is Suite 10C, First Floor, 276 Monument Road, Birmingham B16 8XF. You can contact our data controller at info@simplymycare.co.uk.

2. What information we collect

We may collect the following:

• Your name, email address, and phone number when you contact us or submit a form
• CV and employment history when you apply for a vacancy
• Information about your care needs if you enquire about our services
• Technical data such as IP address, browser type, and pages visited

3. How we use your information

• To respond to your enquiries and provide care services
• To process job applications and contact applicants
• To send confirmation emails when you submit a form
• To comply with our legal obligations as a regulated care provider
• To improve our website and services

4. Legal basis for processing

We process your personal data under the following lawful bases under UK GDPR: Legitimate interests (responding to enquiries), Contractual necessity (delivering care services), Legal obligation (regulatory compliance), and Consent (where you have explicitly given it).

5. Who we share your data with

We do not sell your personal data. We may share data with: trusted IT service providers who host our website and email (under strict data processing agreements), regulatory bodies where legally required (e.g. CQC, DBS), and our internal team members involved in delivering your care or reviewing your application.

6. How long we keep your data

• Enquiry and contact form data: up to 2 years
• Job application data: 6 months if unsuccessful; up to 6 years if employed
• Care service records: in accordance with CQC and regulatory requirements

7. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (“right to be forgotten”)
• Object to or restrict how we process your data
• Lodge a complaint with the ICO at ico.org.uk

To exercise any of these rights, please contact us at info@simplymycare.co.uk.

8. Cookies

We use essential cookies to make our website work. For full details please see our Cookie Policy.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website after any changes constitutes acceptance of the updated policy.